Top sellers


Terms and Conditions of the Online Store SOLIMED.PL

I. General Terms

  1. The online store located at the website allows shopping via the Internet.

  2. The store is operated by the company:

    SOLIMED Mateusz Winnik

    55-330 Lutynia, 2 Gałowska Street

    Tax Identification Number (NIP): 894-272-11-23

    National Business Registry Number (REGON): 123456789

  3. Correspondence address:

    SOLIMED Dental Store

    54-115 Wrocław, 2a Frydeckiego Street

    Phone: +48 71 72 56 567


II. Procedure for Placing and Fulfilling Orders

  1. Orders can be placed:

    a) by adding the product to the cart and then clicking "Order." To complete the order procedure, a free user account is necessary, allowing customers to monitor the order status.

    b) by phone, using the contact number listed in the "CONTACT" section.

    c) via email, using the email address provided in the "CONTACT" section.

  2. Correct provision of contact information, including a valid email address and phone number for order confirmation, is essential for order fulfillment.

  3. Orders can be placed online or via email 24/7 throughout the year. Orders placed by phone are possible during the store's operating hours (refer to the "CONTACT" section). Orders placed on weekdays after 1:00 PM, on Saturdays, Sundays, and public holidays, will be processed on the next business day.

  4. If circumstances arise that prevent the complete or temporary fulfillment of an order, SOLIMED reserves the right to suspend the order and will promptly notify the customer of the situation.

  5. Orders with incorrectly filled contact information will not be processed.

  6. The information on the Solimed website does not constitute a seller's offer according to the Civil Code but an invitation for customers to make offers for purchase agreements.

  7. The prices of products on the website are in Polish zlotys and include VAT (gross prices) but do not include delivery costs.

  8. SOLIMED issues a receipt or a VAT invoice for purchased goods. To receive a VAT invoice, correct company details, including the NIP (Tax Identification Number), must be provided.

  9. The company offers mail order services, and there's an option for individual pickup of purchased items at the store in Wrocław (store opening hours are listed in the "CONTACT" section).

  10. For medical practices within Wrocław, SOLIMED offers the option of delivering goods to a specified address after prior arrangement with our staff.

III. Complaints:

  1. Complaints can be submitted via email to: along with a completed form available "HERE." The item must be returned with the complaint.

  2. The returned item will be examined for defects described by the customer.

  3. Solimed will process the complaint within 30 business days and inform the customer about its acceptance or rejection.

  4. Customers can use alternative methods of complaint resolution and claims enforcement, including mediation.

IV. Right of Withdrawal from the Sales Agreement by Consumers:

  1. Consumers who have entered into a sales agreement can withdraw from it within 14 days without giving any reason. The item must be unused.

  2. The withdrawal period begins from the moment the customer takes possession of the item.

  3. Customers can withdraw from the sales agreement by submitting a statement to the seller. The statement can be submitted using the form available "HERE."

  4. The right to withdraw from the sales agreement does not apply if the item is delivered in a sealed package that cannot be returned for health or hygiene reasons, and the package has been opened after delivery.

V. Final Provisions:

  1. The content of these Terms and Conditions can be saved by printing, saving to a storage device, or downloading at any time from the store's website.

VI. Personal Data Protection:

  1. The principles of Personal Data Protection are stated in the Privacy Policy.

Information and Warnings:

  1. The seller uses "cookies," which are saved on the customer's end device by the seller's server when customers use the store's website. The use of "cookies" ensures the correct functioning of the store's website. This mechanism does not damage the customer's end device or change its configuration or software. Customers can disable the "cookies" mechanism in their web browser. However, disabling "cookies" may cause difficulties or prevent the use of the store's website.

  2. According to the law, this website and its content are intended solely for professionals in the field of medical products (individuals engaged in the medical profession or trading in medical products and their employees and associates) as they contain advertising messages about products intended for use by non-laypeople.

  3. All photos on the online store pages are provided by manufacturers, representatives, distributors, or taken by our company. Solimed does not allow the download and publication of these photos for purposes other than viewing the products. To obtain permission for using our photos, please contact our company via phone or in writing. Photos from other sources have been obtained with the owners' consent.